Frequently Asked Questions
What does the name Hada Labo mean?
HADA is Japanese for SKIN, LABO stands for LABORATORY. Hada Labo means SKIN LAB
Where can I buy Hada Labo Tokyo products in Canada?
Hada Labo products are currently available on Amazon Canada.
Why is the packaging different from the Japanese Gokujyun line?
Our packaging was developed for the European, Australian and US market to reflect how the product conforms to local regulations.
What is Super Hyaluronic Acid?
SUPER HYALURONIC ACIDTM is the latest generation of hyaluronic skin care which was developed in Japanese laboratories in Kyoto. This technologically advanced complex is an exclusive combination of three types of hyaluronic acid which have an outstanding ability to thoroughly moisturise the skin on different levels.
Why do I experience stickiness on the skin shortly after applying the concentrated water serum lock-in-moist?
This speedily receding sensation which makes your palm stick slightly to the skin while patting in the Hada Labo cosmetic is called mochi-mochi and is really liked in Japan. This short-lived effect is very welcome there and is a result of hydration being firmly locked into the skin for an extended time.
Why do I need to use 2 Hyaluronic Acid face serums?
The Lotion No.1 Super Hydrator and Concentrated Water Serum Lock-In-Moist both work differently to infuse as much hydration to the skin as possible. The Lotion No.1 Deeply penetrates the skin across several layers with its lightweight fast absorbing consistency where the Concentrated Water Serum Lock-In-Moist prevents moisture loss from the skin and ensures the benefits of Super Hyaluronic Acid are long lasting.
What exactly does it mean that Hada Labo is number 1 in Japan?
For the past six years, Hada Labo has been the best selling brand of face care cosmetics on the Japanese market in five key categories: lotions, milks, creams, masks, and essences (survey on total sales volume of Hada Labo).
How do I contact Hada Labo Tokyo?
ATTN: CUSTOMER SERVICE
The Mentholatum Company
45 Hannover Drive, Unit #2
St. Catharines, ON L2W 1A3
1 (877) 636-2677